FREQUENTLY ASKED QUESTIONS
You Asked, We Answered
Need assistance? Before picking up the phone, you can check out our answers to some of the most frequently asked questions below. It’s important to us that you have the knowledge and understanding you need to make an informed decision about your purchases. If you can’t find the answer to your question here, get in touch with us. We’d be glad to assist in any way we can.
WHO DO YOU RECOMMEND FOR DIVING AND TRAVEL INSURANCE
Pacific Dive recommends all divers purchase DAN Diving Accident and Emergency Evacuation insurance prior to travelling to Vanuatu. You should also obtain Travel Insurance prior to your holiday.
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DO YOU PROVIDE TRANSFERS FROM OTHER HOTELS OR CRUISE SHIPS
No, We no longer offer hotel pickups. All guests are to meet us at our office and check in 15 minutes prior to any tour. Our office is located in the centre of Luganville at The Espiritu Hotel.
If you are staying in Luganville then we are just a short walking distance from most resorts or a quick taxi ride, alternatively your accommodation reception can assist with booking a driver or taxi.
If you are arriving via Cruiseship, Please note this in the comments section of your booking and we can advise the best option for your particular ship.
CAN YOU GUARANTEE QUALITY AIR AND HIRE GEAR
YES!!
We regularly test the quality of our air with an external assessor. We maintain our compressors to Australian standards and all our staff are trained in maintaining them to the highest quality.
If you are hiring your scuba set through us then you can expect state of the art Apeks regulators, X Deep Back Plate and Wings, Shearwater Computers and tough and durable mask, fins and wetsuits!
HOW MANY DIVES DO YOU RECOMMEND ON THE SS PRESIDENT COOLIDGE
You could do over 40 unique dives on the SS President Coolidge ! She is a huge structure and because of the depth bottom time is often very limited. The team at Pacific Dive will do their absolute best to ensure you get the most out of your trip but it all depends on your available time. We do recommend at least 3 days of diving to see certain parts of the ship like "The Lady: in particular
WHAT QUALIFICATION DO I NEED TO DIVE THE SS PRESIDENT COOLIDGE
Pacific Dive recommends you are atleast at Advanced Certification with your training agency, However that being said we can take Open Water Divers on the Coolidge but there are limitations to the dives you will be able to do on the wreck
WHAT IF MY AIRLINE CANCELS MY FLIGHT?
Our Cancellation policy is located below.
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Customers will receive a full refund or credit with 7 days notice of cancellation.
Customers will receive a 50% refund with more than 72 hours notice of cancellation.
Any cancellation within 72 hours of your booking will forfeit the total amount paid.
Pacific Dive recommends all customers take out travel insurance prior to any booking. Please check your Travel Insurance Policy for any tour cancellations due to flight disruptions or major weather events.